Our Comprehensive
Care Model

Concierge Services

 

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Concierge Services For Our Patients

With many of Dr. Kramer’s patients traveling from out of the area, out of the state and even out of the country, we make every effort to make our patients’ experience seamless, stress-free, and even enjoyable. Our team will assist you in making your arrangements, from hotel reservations to coordinating pre-operative, operative, and post-operative logistics.

Our Comprehensive Care Model

We want all of our patients to have a superior experience. Our concierge services include:

  • Assistance with logistics of travel including help finding flights into BWI airport or if driving, to the Hanover, Maryland area.
  • Advice, recommendations, and in certain cases, corporate discounts with a hotel that is convenient to the surgical center.
  • Coordination and assistance with pre-operative testing and detailed instructions for arriving at our Summit Ambulatory Surgery Center in Hanover, Md.
  • Pre-operative guidance for your pre-surgical clinic appointment where you will have the opportunity for personalized conversation with Dr. Kramer, to ask questions and have an exam with Dr. Kramer. This visit is specifically designed to answer questions and make you feel totally relaxed prior to your implant procedure.
  • Any prescribed medications will be delivered by a local pharmacy prior to discharge from our facility.
  • If you are on the trip alone, a medically trained and responsible patient escort to bring you to your hotel following surgery.
  • Ice packs and changes of dressing following surgery.
  • Assistance with postoperative care via follow-ups, visit by a company representative for pump education or with a local physician who can assist with pump training.

Planning Your Visit

 

Airport

BWI (Baltimore Washington International Thurgood Marshall) airport is located less than 10 minutes from our office. If flying, it is recommended patients fly into BWI.

 

Courtesy Shuttle

All of the preferred partner hotels listed below, as well as many others in our area, offer free airport shuttle service. Please contact the hotel of your choice for details on this service.

 

Airport Concierge Car

A driver will pick you up from the airport, take you to your hotel, then pick you up from your hotel and back again to the airport for $100.00.  If you are interested in this service, please contact Shan Persaud at Top Level Sedans at 301-437-5163, shanpersaud@gmail.com, or toplevelsedans@gmail.com.

 

Medical Companion

We strongly encourage all patients to travel with an adult over 18 years of age, but we understand this is not always possible. If you are traveling alone we offer a medical companion service through Home Helpers. Your medical companion will escort you to and from surgery. Please speak with Danielle Fisher at Chesapeake Urology to utilize this service – 443-231-1280.

 


Partner Hotels

Following is a list of Preferred Partner Hotels with Chesapeake Urology.  All hotels are quite close our office and offer courtesy airport shuttle service. Please note – patients must make their own hotel reservations.

Holiday Inn- Preferred Partner

815 Elkridge Landing Rd, Linthicum Heights, MD 21090
410-691-1000
Holiday Inn Website

 

Hilton Baltimore BWI – Preferred Partner

1739 W Nursery Rd, Linthicum Heights, MD 21090
(410) 694-0808
Hilton Baltimore BWI Website

 

Best Western PLUS BWI Airport – Preferred Partner

6755 Dorsey Rd, Elkridge, MD 21075
410-796-3300
Booking Code: Kramer19

 

Aloft Hotel Arundel Mills BWI Airport – Preferred Partner

7520 Teague Rd, Hanover, MD 21076
(443) 577-0077
Booking Code: CEPM, CEPN

 

Live Casino Hotel

7002 Arundel Mills Cir #7777, Hanover, MD 21076
(443) 842-7000
www.livecasinohotel.com

 

Hotels in Baltimore City

If you prefer a luxury brand hotel there are several options located in downtown Baltimore. This area offers many attractions including The National  Aquarium, the Inner Harbor, and multiple shopping areas,  making Baltimore a great travel destination. Downtown Baltimore is approximately 25 minutes from our office in Hanover, Maryland.

Four Seasons Baltimore

200 International Drive
Baltimore, MD 21202
(410) 576-5800
www.fourseasons.com

 

Sagamore Pendry Baltimore

1715 Thames Street
Baltimore, MD 21231
(443) 552-1400
www.pendryhotels.com

 

Lord Baltimore Hotel

20 W. Baltimore Street
Baltimore, MD 21201
(410) 539-8400
www.lordbaltimorehotel.com

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Appointments & Information

*If this is an emergency, please call 911 immediately.

Please provide your email address and phone number and a Chesapeake Urology representative will contact you shortly to assist with your question or issue.

Monday–Friday, 8:30 a.m. to 4:30 p.m.

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